Privacy Policy

At RoWood, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

When you browse our site or make a purchase, we may collect the following types of information:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely by third-party providers)
  • IP address, browser type, and device information (for analytics and security)

We may also collect non-personal data through cookies or similar technologies to enhance your experience and improve site performance.

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders
  • Communicate with you about your orders, offers, or updates
  • Provide customer support
  • Improve website features and user experience
  • Detect and prevent fraud or abuse
  • Fulfill legal obligations

We do not sell or rent your personal information to third parties.

3. Data Sharing and Third Parties

Your information may be shared only with trusted third-party partners who help us operate and improve our services, such as:

  • Payment processors
  • Shipping and fulfillment services
  • Analytics and marketing platforms (e.g., Google Analytics, Meta Ads)

These third parties are required to handle your data securely and use it solely for the services they provide on our behalf.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

5. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications
  • Withdraw consent, where applicable

To exercise these rights, please contact our support team via the information provided on our website.

6. Cookies and Tracking Technologies

We use cookies to:

  • Save your preferences and settings
  • Analyze website traffic and performance
  • Provide a personalized and seamless shopping experience

You may disable cookies in your browser settings, but doing so may limit certain site functions.

7. Data Security

We implement reasonable and industry-standard measures to protect your personal data from unauthorized access, misuse, or disclosure. However, please note that no method of transmission over the Internet is 100% secure.

8. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any changes will be published on this page with the updated effective date.